Privacy Policy

Your privacy matters, especially when you are reaching out about personal goals. This policy explains, in plain language, what we collect, why, and how we protect it.

Who we are

Synergy Behavioral Health LLC (“Synergy,” “we,” “us,” or “our”) is a Florida-based business that provides nonclinical behavioral health coaching with Stephen Lee, DBH. This Privacy Policy explains what information we collect through synergybehavioralcoaching.com (the “Site”) and when you work with us, how we use it, and the choices you have.

You can reach us anytime through our Contact page.

Information we collect

Information you give us

• Contact form. Your name, email address, phone number (optional), preferred contact method, area of interest, times that work for you, your message, and whether you agreed to receive text messages.
• Pattern Check. Your first name, email address, area of interest, mobile number (optional), whether you agreed to receive text messages, and your answers and result.
• Newsletter. Your email address.
• Booking and payment. When you schedule or pay for a session: your name, contact details, appointment details, and payment records. Card payments are handled by our payment processor. We do not store full card numbers.
• Coaching sessions. Notes about your goals, progress, and the strategies you are working on, kept to support your sessions.

Information collected automatically

Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type, the pages you request, and the date and time of your visit. This is used to keep the Site running and secure.

The Site does not use advertising trackers, analytics cookies, or social media pixels. If you use a scheduling or payment tool linked from the Site, that tool may use its own cookies under its own privacy policy.

Please keep sensitive details out of forms

Please do not include medical, mental health, or other sensitive personal information in our website forms, text messages, or newsletter replies. If something is important for your coaching, you can share it with Stephen directly during a session.

How we use your information

• To respond to your questions and requests.
• To schedule your free intro call and coaching sessions, and send confirmations and reminders.
• To provide coaching and keep track of your goals and progress.
• To show your Pattern Check result and, if you ask, follow up about it.
• To send our newsletter, only if you subscribe.
• To send text messages, only if you agree (see the next section).
• To process payments and keep business and tax records.
• To protect the Site from spam, fraud, and misuse.
• To comply with the law.

Text messages

• Optional. We only text you if you check the text message consent box or otherwise agree. Agreeing to texts is not required to buy any service.
• What we send. Replies to your inquiry, scheduling messages, appointment reminders, and follow-up about your Pattern Check result. Message frequency varies.
• When we send them. We send texts only between 8 a.m. and 8 p.m. in your local time.
• Costs. Message and data rates may apply.
• Opting out. Reply STOP to any message to stop receiving texts. Reply HELP for help, or reach us through our Contact page.
• Your number stays with us. We do not share or sell your mobile number or your text message consent to any third party or affiliate for their marketing purposes. Service providers that help us send messages process your number only on our behalf.

How we share information

We do not sell, rent, or trade your personal information. We share it only in these situations:

• Service providers. Companies that help us run the business, such as website hosting and form processing, scheduling and email, payment processing, text messaging, and an email newsletter service if we use one. They may use your information only to provide services to us.
• Safety and the law. When we believe in good faith that disclosure is required by law, court order, or legal process, or is necessary to protect someone from serious and imminent harm.
• Business changes. If Synergy is sold, merged, or reorganized, your information may transfer to the new owner, who must keep honoring this policy.
• With your permission. In any other situation, only if you ask us to or agree.

Confidentiality of coaching

We treat what you share in coaching as confidential. The limits on that confidentiality, such as situations involving a risk of serious harm or where Florida law requires a report, are explained in our Terms of Service.

Synergy provides nonclinical coaching, not health care. Our coaching records are not medical records, and Synergy is not a health care provider. We still protect your information with the safeguards described below.

How long we keep information

• Inquiries and Pattern Check submissions from people who do not become clients: up to two years, then deleted.
• Client records, including session notes and payment records: up to seven years after your last session, for business and tax purposes.
• Newsletter email addresses: until you unsubscribe.

You can ask us to delete your information sooner (see “Your choices”).

How we protect information

We use reasonable safeguards to protect your information, including an encrypted (HTTPS) connection for the Site and its forms, and access limited to the people who need it to serve you. No website or storage system is completely secure, so we cannot guarantee absolute security.

If a security breach affects your personal information, we will notify you as required by Florida law.

Your choices

• See, correct, or delete your information. Ask us through our Contact page. We will respond within 30 days. We may keep records we are required to keep by law.
• Emails. Use the unsubscribe link in any newsletter.
• Texts. Reply STOP to any message.

Children

The Site and our services are intended for adults 18 and older. We do not knowingly collect information from children under 13. If we learn we have, we will delete it.

Other websites

The Site may link to other websites and tools, such as scheduling or payment pages. Their own privacy policies apply when you use them.

Do Not Track

Some browsers send a “Do Not Track” signal. Because the Site does not track visitors across other websites, there is nothing for that signal to change.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page. If a change is significant, we will make it clear on the Site.

Contact us

Synergy Behavioral Health LLC
Florida, United States

Questions about this policy or your information? Reach us through our Contact page.