Terms of Service

These terms explain how the Site and our coaching services work, including what coaching is and is not, payment, cancellations, and confidentiality.

Agreement to these terms

These Terms of Service (“Terms”) apply to your use of synergybehavioralcoaching.com (the “Site”) and to coaching services provided by Synergy Behavioral Health LLC (“Synergy,” “we,” “us,” or “our”). By using the Site, booking a call, or purchasing a session, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site or our services.

What Synergy provides

Synergy provides nonclinical behavioral health coaching, education, and personal development services with Stephen Lee, DBH. Coaching sessions are held by private video. The free intro call may be held by phone or video.

What coaching is not

Coaching is not medical care, psychotherapy, counseling, psychiatric treatment, or any other health care service. Synergy does not diagnose or treat any medical or mental health condition, prescribe or manage medication, or provide crisis services.

Stephen holds a Doctor of Behavioral Health degree and has a clinical background, but he does not provide medical or physician assistant services through Synergy. No clinician-patient or therapist-client relationship is created by using the Site or our services.

Coaching does not replace care from a licensed health care professional. If you are receiving medical or mental health care, please continue it, and talk with your provider before making any change to your medication or treatment.

Emergencies

Who can use our services

You must be at least 18 years old and able to enter into a binding agreement to use our coaching services.

Your role in coaching

Coaching is a collaborative process. You decide what to work on, and you remain responsible for your own decisions, actions, and results. We ask that you share information honestly and let Stephen know if coaching ever does not feel like the right fit, so we can talk about it or point you toward other support.

Free intro call

The free intro call is a 10-minute conversation to talk through your goals and see whether coaching is a good fit. It is not a coaching session, and there is no obligation to book anything afterward.

Fees and payment

• Current fees are listed on our Services page. At the time of these Terms, an individual 60-minute session is $150, and The Synergy Six package of six 60-minute sessions is $720.
• Package payment options. The Synergy Six may be paid in full at enrollment, or in two payments of $360: the first at enrollment and the second before your fourth session.
• When payment is due. Payment for an individual session is due at or before the session unless we agree otherwise in writing.
• How to pay. We accept credit and debit cards and may accept other methods, such as cash or Venmo. Card payments are processed by a third-party payment processor.
• Special rates. We offer discounted rates for veterans, healthcare professionals, law enforcement, firefighters, EMS, and rescue professionals. Rates and eligibility are set by Synergy and confirmed before you book.
• Price changes. We may change our fees at any time. A change will not affect a package you have already purchased.

Scheduling, cancellations, and missed sessions

• Rescheduling and cancelling. Please reschedule or cancel at least 24 hours before your session.
• Late cancellations and missed sessions. If you cancel with less than 24 hours’ notice or miss a session without notice, you may be charged the full session fee, or the session may count as used if it is part of a package. We may waive this for genuine emergencies.
• Arriving late. If you join late, the session will still end at its scheduled time.
• If we need to reschedule. If Stephen needs to cancel or reschedule, we will offer a new time at no charge.

Packages and refunds

• Using your package. Synergy Six sessions should be used within six months of purchase unless we agree otherwise in writing. Packages are for one person and cannot be transferred.
• Individual sessions. A prepaid individual session cancelled with at least 24 hours’ notice will be refunded or rescheduled, at your choice.
• Package refunds. If you stop before finishing a package, you may request a refund of the amount you paid minus $150 for each session already used or forfeited.
• The free intro call has no charge and nothing to refund.

Confidentiality

We keep what you share in coaching confidential, with these exceptions:

• If we believe there is a serious and imminent risk of harm to you or someone else.
• If we learn of suspected abuse, neglect, or exploitation of a child, an elderly person, or a vulnerable adult, where Florida law requires a report.
• If disclosure is required by law, court order, or legal process.
• If you give us written permission.

Please understand that coaching conversations are not protected by the legal privileges that may apply to communications with a licensed therapist, physician, or attorney.

Video sessions

Please join sessions from a private location where you can speak freely, using a reliable internet connection. You are responsible for your own device and connection. Neither you nor Synergy may record a session without the other’s written consent.

No guaranteed results

Every person and situation is different. Coaching can help you build awareness and practical strategies, but we cannot promise any particular outcome.

Pattern Check and website content

The Pattern Check, blog articles, and other Site content are for general education and self-reflection. They are not a diagnosis, an assessment of any health condition, or professional advice for your specific situation.

Emails and text messages

If you agree to receive text messages or subscribe to our newsletter, we will contact you as described in our Privacy Policy. You can reply STOP to any text or unsubscribe from any email at any time.

Our content

The Site and its content, including text, images, the Pattern Check, The Synergy Six, the Synergy framework, and any materials shared during coaching, belong to Synergy or its licensors. You may use them for your own personal, noncommercial purposes. Please do not copy, sell, or redistribute them without our written permission.

Using the Site

Please do not misuse the Site. This includes sending spam, submitting false information, trying to access systems or data you are not authorized to access, copying the Site with automated tools, or interfering with how it works.

Disclaimers

The Site and its content are provided “as is” and “as available.” To the fullest extent the law allows, we make no warranties of any kind, express or implied, about the Site or its content, including that it will be error-free or always available.

Limitation of liability

To the fullest extent the law allows, Synergy and Stephen Lee will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our services. Our total liability for any claim related to the Site or our services will not exceed the amount you paid Synergy in the 12 months before the claim arose.

Indemnification

You agree to hold Synergy and Stephen Lee harmless from claims, losses, and expenses, including reasonable attorneys’ fees, arising from your misuse of the Site or your violation of these Terms.

Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. If a concern comes up, please contact us first so we can try to resolve it informally within 30 days. Any dispute that cannot be resolved informally will be handled in the state or federal courts located in the Florida county where Synergy has its principal place of business.

Changes to these terms

We may update these Terms from time to time. When we do, we will change the effective date at the top of this page. Changes will not apply to a package you purchased before the change unless you agree.

General

If any part of these Terms is found unenforceable, the rest remains in effect. These Terms, together with our Privacy Policy and any written agreement we sign with you for services, are the entire agreement between you and Synergy about the Site and our services.

Contact us

Synergy Behavioral Health LLC
Florida, United States

Questions about these Terms? Reach us through our Contact page.